Overview:

Introduction:

A management position requires the holder to perform a number of roles simultaneously: strategist, team-builder, innovator, decision-maker, mentor, and leader. Success at a management level involves integrating the requirements of these roles with confidence and assurance. This uniquely designed course offers existing Supervisors, Team Leaders & professionals, and those being prepared for promotion to a senior level, the opportunity to develop the awareness, understanding, knowledge and skills which will enable them to maximize their performance and success in today’s fast-changing and demanding business environment.

Course Objectives:

At the end of this course the participants will be able to:

• Gain an honest and accurate awareness of Yourself.
• Monitor and adapt your own emotions and behaviors for your benefit and that of your Team & Department.
• Have a positive influence on the emotions and motivation of others.
• Create an atmosphere that fosters emotional intelligence.
• Adaptability in dealing with different personalities.
• Understand and apply the psychology of leadership.
• Study the design of visionary strategic plans.
• Consider how to translate strategic plans into action plans.
• Examine a model for organizational self-assessment.
• Provide insights into strategic planning problems to avoid.
• Highlight examples of strategic success and failure.
• Understand the nature of the organizational life cycle.
• Provide insights into productive contingency planning.

Targeted Audience:

• Supervisors and Management Professionals
• Team Leaders & Professionals who want to create an emotionally healthy, productive workplace and organizational culture to enhance their effectiveness and their ability to form trusting relationships and manage their frustrations and those of others at work

Course Outlines:

Unit 1: Introduction to Emotional Intelligence:

• Understanding emotional intelligence & its components.
• Significance of EQ to effective leadership.
• Importance of perception.
• Attitudes & behavior of leaders.
• Consequences of low EQ to personal effectiveness.
• Removing emotional blind spots.

Unit 2: Psychology of Leadership:

• Theories of leadership.
• Importance of self-concept.
• Understanding personality styles.
• Optimizing our personality strengths.
• Adaptability in dealing with different personalities.
• Task versus relationship-oriented leadership.

Unit 3: Apply Psychology in Leading in An Emotionally Intelligent Way:

• Enhancing self-awareness.
• Empathy: Increase your level of social awareness.
• Delegating tasks and responsibilities.
• Influencing and inspiring people.
• Identifying personality disorders.
• Managing difficult behavior & poor performance.

Unit 4: Building an Emotionally Intelligent Team-based on Psychological Principles:

• Importance of EQ to team effectiveness.
• Motivating a high-performance team.
• Building unified teams.
• EQ for building trusting relationships.
• Conflict resolution for promoting consensus & collaboration.
• Increase the EQ of your teams & entire organization.

Unit 5: Communication For Successful Leadership:

• Giving & receiving feedback.
• Psychology of persuasion.
• Creating an inspiring vision.
• Solving people’s problems at work.
• Non-alienation for high EQ leadership.
• Developing leadership integrity.

Unit 6: The Strategic Planning Process:

• Achieving a competitive advantage by developing flexibility.
• Intelligence gathering for SWOT analysis.
• Formulating strategy and managing change.

Unit 7: The Strategic Planning Process:

• Mission statement, preparing for the future.
• Market analysis and contingency planning.
• Transforming the organization; strategy implementation and monitoring.

Unit 8: Assessing The Current State of The Organization:

• Leadership and strategic planning with customer and market focus.
• Measurement, analysis, and knowledge management.
• Human resources and process management for business results.

Unit 9: Avoiding The Pitfalls Of Strategic Planning:

• Lack of vision, captured by the pastor lured into complacency by success.
• Inability to evaluate fresh ideas, denying the truth, and thinking inside the box.
• Strategic drift.

Unit 10: Personal Strategic Planning:

• Personal goal setting, creating a personal strategic plan.
• Developing inspiration and gathering support.
• Overcoming adversity by leveraging your skills and building on success.